Returns & Exchanges

At WaterField Designs, we take pride in our handcrafted quality and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unused item in its original packaging, ensuring all tags are attached and the product is protected for transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our San Francisco workshop inspects the returned item, we will process your refund or ship your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing